A few years ago I purchased a few domains with
LimeDomains
(now
GoToNames).
I have not been overly
thrilled about the lack of customer service and the occasional server
downtimes.
I recently decided to transfer my domains to another
provider, after receiving an invite for
Google Domains.
The first steps of the process were very
simple, however when I needed to get my EPP/transfer code is when things got
complicated.
My initial thought was to
send GoToNames support an email.
However
after waiting a few days there was no response.
Then I began to look into the Support Forums on the website, all I could
find was complaints from others asking for help with the same issue as me.
I could not find a phone number for
GoToNames anywhere on the website, so I decided do a WhoIs search for domain,
hoping that they would have a phone number listed as the Registrar.
Well to my surprise
eNom.com was listed as
the Registrar and GoToNames was listed as the Admin. There was however a phone
number listed for both.
First I called the number for GoToDomains, I received a
recoding saying that they do not provide phone support and I would need to
contact them via online support. Next I
called eNom to see if they could provide assistance, they simply said they that
GoToNames was a reseller of theirs and I would need to contact them for the
release of my domain.
I felt like I was going around in circles. I decided to submit a ticket using the Seek
Assistance section on their website. To
my surprise I was provided the help I needed.
I would have assumed that my email to their support center would have
accomplished this same thing, but I was wrong.
Just some additional items I found during my research, it
appears that GoToNames.com is apart of Netfronts.com.
There are several other alternative names
that
NetFronts.com uses as a reseller of domains.
Phones numbers are (800) 491-2576 and (970) 373-1079, email support is
support@limeDomains.com.
To avoid all the troubles I had during my process of
transferring my domain, I have provided step-by-step instructions that will be
required to transfer domain and how to generate your EPP/transfer code without
needing any assistance from support.
How to make Domain Public
- Log into your GoToName Account
- Click on Domain Privacy on lefthand side page
- Select the Domain you wish to transfer
- Under Actions, Click Make Public
How to Unlock Domain
- Log into your GoToName Account
- Click on Domain Locking/Unlocking on lefthand side page
- Under Status, Click Unlock on the domain you wish to unlock
How to Generate an EPP/transfer code
- Log into your GoToName Account
- On the default screen, under Account Summary, select the
domain you wish to transfer.
- On the following page you see a small box to right hand side
of screen. There will be several
options, but the one you need to select is Manage Secret Key.
- The next screen will presented with a message about Secret
Keys (EPP Codes). To receive your
EPP/transfer code, click on “To have the email sent to
youremailaddress@email.com, click here.”
Good luck with your transfer. Let me know if this helps any of you out.
